Were you hacked? Did the hacker change the password and email associated to your account? If YES then follow these 5 easy steps to get your account back!
- Go to https://support.twitter.com/forms/signin immediately and answer the given questions and make sure you are seeing this form (see photo below) after answering the given questions:
Make sure you fill this form with valid information so Twitter Support will find it easier to resolve the issue. Select My Desktop Web Browser on the “Where are you experiencing this issue?” question. Explain everything about what happened to your account in the Anything Else? box.
Twitter usually responds within 24 hours. Sometimes though it may take up to 3 working days for them to respond to your email.
REPLY to that email that you have received with the following information:
Twitter Username: (If the hacker changed the username then make sure you know the new username)
Email addresses associated with the account: (I recommend you to give them the email address you used to create your account but you could also provide the email address for the account before it was changed by the hacker) Do not include the CURRENT EMAIL ADDRESS.
The last time and date you had access to your account: your best guess will work. You may also want to include the time and the time zone.
Phone number associated with your account: This is ONLY for the accounts who had activated phone numbers in their account.
Wait again for Twitter Support’s reply. At this point you should receive this email
You can notice that it says, “The email address you provided is now associated with the account.” It means, they have confirmed the ownership of the account based on the information you have sent them.
Next is to click the https://twitter.com/account/resend_password link in the email.
You should also receive this email once they confirmed ownership
Just click CONFIRM NOW.
If Twitter Support doesn’t responds within 3 days in step 2 then resubmit the form again.